At Cool-EZ, We want to make your experience an ease. With that said, however, we cannot accept any product returned to us due to health and safety regulations. Though, in certain circumstances, such as damage or other malfunctions, we will determine if a refund can be issued. Please contact us by email if this is the case for you and we can discuss further.

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Cool-EZ Pain Freeze Cooling Gel is a great way to relieve pain. However, it is not guaranteed or otherwise certain to work. Any claims portrayed or assumed are not intended as such and are not proven or recognized by any official health study or organization. Consult a doctor or hospital with any major side effects. Sap Brands, owner of Cool-EZ, or their affiliates, partners, employees, and ownership hold no responsibility for instances including but not limited to injury, illness, damage or death. Keep out of reach of children under 12 years old. Not recommended for those who are pregnant, terminally compromised or those with organ failure / bone density. If you are in doubt, consult a doctor prior. By purchasing this product, you agree to these provisions and assume all risks in relation to the use of the product.